Enterprise-Grade Managed IT Services, 24×7
Proactive, secure, and reliable managed IT solutions for Oracle E-Business Suite, Oracle Database, Exadata, SAP, PeopleSoft and Fourth Shift. Designed to keep your critical systems running 24×7.
Backed by SLAs, certified engineers, and seamless handovers, we ensure uptime, performance, and continuous improvement for your business.
- 99.9% SLA Uptime
- 24×7 Global Operations
- Certified Oracle & Cloud Engineers
At AQIL IT, we deliver enterprise-grade Managed IT Services designed to ensure optimal system performance, uptime, and reliability. Our 24×7 operations cover databases, applications, cloud environments, and mission-critical infrastructure empowering your team to focus on business innovation while we manage the technology backbone.
We take full ownership of monitoring, incident response, change management, and continual improvement all backed by measurable SLAs and seamless shift handovers.
Operational Catalog
- Proactive monitoring & alert triage across databases, applications, and server
- Incident & problem management (P1/P2/P3)
- Change and patch management (EBS ADOP, Exadata, RU/OJVM/OCW)
- Backup and disaster recovery drills, with automated runbooks
- Performance & capacity management (AWR/ASH, I/O, SGA/PGA)
- Security baselines, hardening, and compliance auditing
- Nightly processing & batch monitoring with warm handover
- Executive reporting & monthly service reviews
Service Tiers
We offer flexible service tiers to meet the needs of every business environment, from essential support to fully managed 24×7 enterprise operations.
- Essential – Core monitoring, patching, and business-hours support
- Standard – Extended hours, incident ownership, monthly reviews
- Advanced – 24×7 coverage, DR drills, and performance tuning
- Elite – 24×7 coverage + modernization roadmap (cloud, upgrades, license optimization)
We tailor SLAs, escalation paths, and contact windows to align with your operations ensuring transparency, accountability, and precision.
Tooling & Handover
- Observability: OEM, CloudWatch, Azure Monitor, PRTG, and custom scripts
- Automation: Ansible, Shell, PowerShell, GoldenGate, RMAN runbooks
- Ticketing: Integration with ServiceNow, Jira, or internal ITSM systems
- Handover: Real-time shift notes and operational logs for continuity
- Onboarding in 3 Steps: Assess → Stabilize → Operate
Coverage
Global 24×7 support with EST/IST overlap and on-call rotations.
Escalation
P1 response within 15 minutes; direct manager-on-duty engagement.
Deliverables
Runbooks, dashboards, RCA templates, and monthly KPI reports.
Start Your Managed IT Services Journey
Our certified engineers provide proactive monitoring, performance optimization, and 24×7 operational support for your mission-critical systems. Talk to us to discover the right service tier for your business.